Privacy policy.

Privacy Policy

Last Updated: [06/03/2025]

At Ento, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, https://www.entofoods.co.uk/ (the "Website"). By using our Website, you consent to the practices described in this policy.

1. Who We Are

Ento is a company registered at Bartle House, Oxford Court, Manchester, M2 3WQ. If you have any questions about this Privacy Policy, you can contact us at support@entofoods.co.uk.

We collect the following personal data when you use our Website:

• Name

• Email Address

• Phone Number

• Billing and Shipping Address

• Payment Details (processed securely by third-party payment providers)

• IP Address, Browser Type, and Device Information (collected via cookies and analytics tools)

We do not collect sensitive data such as health information or biometric data.

We collect personal data through:

• Account Registration – When you create an account on our Website.

• Order Forms – When you make a purchase.

• Newsletter Sign-Ups – When you subscribe to receive marketing emails.

• Cookies & Analytics Tools – When you browse our Website.

For more information on our cookie usage, please refer to our Cookie Policy.

4. How We Use Your Data

We use the collected data for the following purposes:

• Order Processing & Fulfillment – To process your purchases and deliver products.

• Customer Service – To respond to inquiries and resolve issues.

• Marketing (with Consent) – To send promotional emails to users who have opted in.

• Website Improvement – To analyze user behavior and improve our Website experience.

We process your data based on:

• Consent – When you subscribe to our newsletter.

• Contract Necessity – When fulfilling orders.

• Legitimate Interests – To improve user experience and manage security.

• Legal Obligations – For tax and record-keeping purposes.

Your data is securely stored and managed through Squarespace's data storage services, which comply with industry-standard security protocols. To protect your data, we:

• Use encryption for sensitive information.

• Restrict access to authorized personnel only.

• Enable two-factor authentication (2FA) on accounts where applicable.

We retain customer data for six (6) years to comply with legal and tax obligations. After this period, data is securely deleted.

We do not sell or trade your personal data. However, we may share your information with trusted third parties:

• Payment Processors – To securely process transactions.

• Shipping Providers – To fulfill and deliver orders.

• Marketing & Analytics Services – To manage and optimize our marketing campaigns.

Some of our third-party providers may store data internationally. By using our Website, you consent to this international data transfer.

You have the right to:

• Access your personal data.

• Request Corrections to inaccurate data.

• Request Deletion of your personal data (subject to legal retention requirements).

• Opt-Out of Marketing by clicking the "unsubscribe" link in any marketing email.

• Manage Cookies via your browser settings.

If you wish to exercise any of these rights, please contact us at support@entofoods.co.uk.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or by posting an updated version on our Website. Your continued use of the Website after changes have been made constitutes your acceptance of the revised policy.

10. Contact Us

For privacy-related questions, please contact us at:

Ento
Bartle House, Oxford Court
Manchester, M2 3WQ
Email: support@entofoods.co.uk

This Privacy Policy complies with UK data protection laws, including the UK GDPR and Data Protection Act 2018.