Terms of Use

1. Introduction
Welcome to Entopro Ltd ("Ento," "we," "us," or "our"). By accessing and using our website (https://www.entofoods.co.uk/), you agree to comply with these Terms of Use. If you do not agree, please do not use our website or services.

2. Account Creation & Management

  • Users can create accounts through our platform, providing their name, email, and address.

  • Users can delete their accounts through Squarespace’s account management system.

  • We do not restrict account sharing; however, users are responsible for all activity under their account.

3. Products & Subscriptions

  • We sell physical products and subscription-based products.

  • Our return policy can be found on our Returns Page.

  • Subscription services will automatically renew unless canceled by the user before the renewal date.

4. Shipping & Delivery

  • We only ship within the United Kingdom.

  • We offer two shipping options: next-day delivery (if ordered before 4 PM) and standard 2-3 day delivery.

  • If a package is lost or damaged in transit, we will offer a replacement. Please contact support@entofoods.co.uk for assistance.

5. User Conduct
Users agree not to:

  • Spam or post fraudulent, misleading, or offensive reviews.

  • Resell our products without prior written permission.

  • Copy, modify, or distribute content from our website without authorization.

6. Intellectual Property

  • Some assets (such as images) are licensed from third parties (e.g., Shutterstock) and may not be copied or redistributed.

  • Users may share our content via social media but may not modify or claim ownership.

  • Users may submit reviews, which we have the right to moderate and remove if they violate our policies.

7. Third-Party Services & External Links

  • We use third-party services (e.g., Stripe, Mailchimp, Squarespace) for payments, marketing, and website functionality.

  • Our website may contain links to external sites. We do not control or take responsibility for third-party content or policies.

8. Health & Nutrition Disclaimer

  • We provide nutritional and health-related claims, but they should not be considered medical advice.

  • We clearly label allergens in our products and are not responsible for allergic reactions or product misuse.

9. Limitation of Liability

  • We are not liable for indirect damages (e.g., lost profits, data loss, or business interruptions).

  • Our maximum liability for any claim is limited to the purchase price of the product in question.

  • We are not responsible for errors on the website (e.g., incorrect pricing or descriptions).

  • We do not guarantee uninterrupted access to our website.

10. Account Termination & Policy Updates

  • We may suspend or terminate accounts that violate these Terms of Use.

  • We will notify users via email regarding updates to these Terms.

  • These Terms are governed by UK law.

For any questions, contact us at support@entofoods.co.uk.